PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE, PURCHASING A SERVICE OR CONTACTING BLAHAUS
For the purposes of these Terms:
“We”, “Us”, “Our” refers to Blahaus.
“You”, “Your” refers to the client, participant, visitor, or person using our website or services.
1. Introduction
These Terms and Conditions outline the rules and regulations of Blahaus, as well as govern your participation in any services provided by Blahaus. By accessing the website, scheduling a meeting, contacting Blahaus, or purchasing a service from Blahaus, you agree to these Terms and Conditions. Please read them carefully.
The Terms of the Blahaus website include these Terms and Conditions, the Privacy Policy and any other terms and conditions that appear in the Blahaus website, or accompany any service proposals Blahaus may provide in the provision of services.
2. Website content and access
While Blahaus endeavours to take reasonable care in preparing and maintaining the information on this website we do not warrant the accuracy, reliability, adequacy or completeness of any of the website content. You acknowledge and accept that the website content may include technical inaccuracies and typographical errors. The website content is subject to change at any time without notice and may not necessarily be up to date or accurate at the time you view it.
It is your responsibility to enquire with us directly to ensure the accuracy and currency of the material or information you seek to rely upon. To the extent permitted by law, including the Competition and Consumer Act 2010 (Cth), Blahaus disclaims all liability for loss directly or indirectly arising from your use of or reliance on the website and the website content.
Blahaus does not guarantee that access to the Blahaus website will be uninterrupted or that the website is free from viruses or anything else which may damage any computer which accesses the Blahaus website or any data on such a computer.
3. Limitation of Liability
To the maximum extent permitted by law Blahaus excludes all liability for any loss or damage of any kind (including special, indirect or consequential loss and including loss of business profits) arising out of or in connection with the website content and the use or performance of the Blahaus website & services, except to the extent that the loss or damage is directly caused by Blahaus’ fraud or wilful misconduct.
4. Intellectual property
The materials displayed on this website, including without limitation all editorial materials, information, photographs, illustrations, artwork and other graphic materials, and names, logos and trade marks, are the property of Blahaus and are protected by copyright, trade mark and other intellectual property laws, unless otherwise specified. Any such content may be displayed and printed solely for your personal, non-commercial use within your organisation provided that any copyright notice on such a display or page is not removed. You agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such material to any third party without the express prior written consent of Blahaus.
Save for the above, and unless expressly granted, Blahaus does not grant any licence or right in, or assign all or part of, its intellectual property rights in the content or applications incorporated into the Blahaus website or in the user interface of the Blahaus website.
5. Submissions
Any material you send to us on or via the Blahaus website will be deemed to be non-confidential and non-proprietary, unless it is indicated to be otherwise. This includes any data, questions, comments, suggestions, ideas or other information. We will be entitled to use any such material which has not been indicated to be confidential or proprietary for any purpose without compensation to you.
6. Third party websites
The Blahaus Website may contain links to other websites operated, controlled or produced by third parties. Unless otherwise indicated, Blahaus does not control, endorse, sponsor or approve any such third party websites or their content nor does Blahaus provide any warranty or take any responsibility whatsoever for any aspect of those websites or their content.
7. Australian Consumer Law
In accordance with the Australian Consumer Law, our liability is limited to:
Supplying the services again, or
Refunding the cost of the services.
You must be over 18 years of age to make a booking or purchase from Blahaus.
8. Jurisdiction
These Terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the courts of New South Wales.
9. Changes to Terms
Blahaus reserves the right to modify these Terms and Conditions at any time. Participants will be notified of any changes via email or through our website. For any questions regarding these Terms and Conditions, please contact us.
10. Engagement of Services
The engagement of services is when you contact us, schedule or purchase a service offered on our website or otherwise offered to you by Blahaus.
10a. Service Delivery, Scope & Timeframes
All consulting services are provided as fixed-scope offerings and require full upfront payment prior to commencement. Work will commence within a reasonable timeframe following receipt of payment and any required onboarding information.
Estimated delivery for each service is approximately two (2) weeks. This timeframe is an estimate only and is not a guaranteed delivery date. Delivery timeframes may vary depending on factors including, but not limited to, project complexity, scope clarifications, client responsiveness, and availability of required information or materials.
Blahaus will use reasonable endeavours to deliver the services within the estimated timeframe but shall not be liable for delays to the extent permitted by law.
Each service is provided strictly in accordance with the inclusions outlined at the time of purchase or as otherwise agreed in writing. The client acknowledges that:
a. the service is limited to the defined scope of work; and
b. any additional services, revisions, or deliverables outside of that scope will be subject to a separate agreement and may incur additional fees.
Unless otherwise specified, the services include one round of copy revision. Requests that materially alter the original scope, require substantial additional work, or are made after completion of the service may be declined or quoted separately. We are not responsible for delivering outcomes, implementation, or ongoing support beyond what is expressly included in the service scope.
10b. No Guarantee of Outcomes
The client acknowledges that the services involve the provision of professional advice, recommendations, and strategic guidance based on Blahaus' expertise and experience.
While Blahaus will provide the services with due care and skill, we do not guarantee any particular results, outcomes, or level of business performance, as results depend on factors outside Blahaus' control, including implementation, market conditions, and third-party actions.
10c. Consumer Guarantees & Refunds
Due to the nature of consulting services and the allocation of time and resources upon purchase, all fees are non-refundable for change of mind. Once payment has been made, the client commits to the service and no cancellations or refunds will be provided except where required under the Australian Consumer Law.
Nothing in these terms excludes, restricts, or modifies any rights or remedies the client may have under Australian Consumer Law, including guarantees that services will be provided with due care and skill and be reasonably fit for any disclosed purpose.
To the extent permitted by law, Blahaus' liability for a breach of any non-excludable guarantee is limited, at Blahaus' option, to the re-supply of the services or refunding the cost of the service.
10d. Limitation of Liability
To the maximum extent permitted by law, Blahaus' total liability arising out of or in connection with the services, whether in contract, tort (including negligence), equity, or otherwise, is limited to the total fees paid by the client for the relevant services.
Blahaus shall not be liable for any indirect, incidental, special, or consequential loss, including but not limited to loss of profits, loss of revenue, loss of business opportunity, or loss of anticipated savings, to the extent permitted by law. This limitation of liability is subject to any rights the client may have under the Australian Consumer Law that cannot be excluded, restricted, or modified.
10e. Client Responsibilities
The client agrees to provide all information, materials, access, and feedback reasonably required for us to perform the services in a timely manner. We are not responsible for any delay or impact on the services resulting from the client’s failure to do so.
10f. Acceptance of Terms
By purchasing a service, the Client acknowledges that they have read, understood, and agreed to these terms.
PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING THIS WEBSITE, PURCHASING A SERVICE OR CONTACTING BLAHAUS
Blahaus is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our privacy policy below carefully.
1. Information We Collect
We may collect the following types of information from customers:
Personal Information: When you fill out a form, contact us or provision our services, we may collect personal information such as your name, email address, work address, credit card details, billing address and any other details and information you provide.
Usage Data: We may collect information about how you access and use our Site, including your IP address, browser type, pages visited, and the time and date of your visits. These are managed through a third-party provider, Google Analytics, you can access their relevant Privacy Policy information on their website.
2. How We Use Your Information
We may use the information we collect for various purposes, including:
Delivering on services that you have purchased or are looking to purchase from us.
Communicating with you.
Marketing communication (only if you have requested or subscribed to them - you can opt out at any time).
Notifying you of updates and offers.
Sharing useful content.
Measuring customer satisfaction.
Providing you with a personalised website experience.
To comply with legal obligations and protect our rights.
Any information you choose to make publicly available, such as blog comments and reviews or testimonials on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.
3. Disclosure of Your Information
We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers: We may employ third-party companies and individuals to facilitate our services, perform Site-related services, or assist us in analysing how our Site is used. To the extent that we do share your Personal Data with a third-party company, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy and in accordance with applicable law. Our contracts with third parties prohibit them from using any of your Personal Data for any purpose other than that for which it was shared.
Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also use your Personal Data to protect the rights, property or safety of Blahaus.com, our customers or third parties.
4. Storage and Security of Your Information
We take the security of your information seriously. We implement reasonable security measures to protect your personal information from unauthorised access, use, or disclosure. Credit card information is handled by an approved third-party payment processor Stripe.
5. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to:
Access the personal information we hold about you.
Request correction of inaccurate personal information.
Request deletion of your personal information.
Object to or restrict the processing of your personal information.
Withdraw consent where we rely on your consent to process your personal information.
6. Changes to This Privacy Policy
As we plan to ensure our privacy policy remains up to date, this policy is subject to change. We will notify you of any changes by posting the new Privacy Policy on this page with a revised effective date. We encourage you to review this Privacy Policy periodically for any updates.
7. Cookies and Other Tracking Technologies
We may use cookies and other tracking technologies to collect information about your use of our website. This information may include your IP address, browser type, and other technical information. We use this information to improve our website and services and to personalize your experience on our website.
8. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us.
